Consumer service

Complaints Book

As required by the Peruvian Consumer Protection and Defence Code, Q-MEDICAL S.A.C. makes this online Complaints Book —Libro de Reclamaciones— available to you.

Complaint form

Supplier details

Registered name: Q-MEDICAL S.A.C.
Tax ID (RUC): 20505719396
Registered address: Av. Arica 1442, Urb. Chacra Colorada, Breña, Lima — Peru
Phone: (01) 424-7290 / +51 977 814 006
Date: —

Complaint (reclamo)

A disagreement relating to the products or services we have provided you.

Grievance (queja)

Dissatisfaction with how you were attended to, not relating to the products or services themselves.

1. Details of the complainant

Full name * Type of identity document * Document number * Address *

Department (region) * Province * District *

Email address * Phone * The consumer is a minor

2. Details of the goods or service

Type *

Amount claimed Currency

Description of the product or service *

3. Details of the complaint and what you are asking for

Type of entry *

Complaint (reclamo) Grievance (queja)

Details * What you are asking for * I declare that the information given is truthful and I authorise Q-MEDICAL S.A.C. to process my personal data in order to handle this complaint, in accordance with Peruvian Law No. 29733. *

The supplier must respond to the complaint or grievance within fifteen (15) non-extendable working days.
Filing a complaint here does not prevent you from using other means of dispute resolution, and it is not a precondition for bringing a claim before INDECOPI.
In accordance with the Consumer Protection and Defence Code, Law No. 29571, and the Complaints Book Regulation approved by Supreme Decree No. 011-2011-PCM and its amendments, including Supreme Decree No. 101-2022-PCM.
We will keep a copy of your complaint for two (2) years. You will receive the acknowledgement of receipt at the email address you provide.